Cancellations must be received by ECI in writing at least 28 days prior to the start of the conference in order for a full refund (less a 4% processing fee) to be considered.
The ECI auditors require that refunds for all conference cancellations be processed after the conference so that the necessary back-up information (e.g., hotel list of those in-house) can be attached to the refund request and ECI can verify that the hotel has not charged ECI a cancellation fee.
Cancellation fees:
- Cancellations received more than 28 calendar days prior to the conference start date are subject to a processing fee of 4% of the total fee, plus any direct expenses incurred by ECI.
- Cancellations received 15 – 28 days prior to the conference start date are subject to a $250 cancellation fee, plus any direct expenses incurred by ECI.
- Cancellations received 8 – 14 days prior to the conference start date are subject to a $500 cancellation fee plus any direct expenses incurred by ECI.
- No refunds will be issued for cancellations received less than 7 days prior to the conference start date.
- No refunds will be issued due to inclement weather or travel disruptions/cancellations.
Substitutions and Transfers:
Conference registrations can be transferred between attendees without incurring penalties or cancellation fees.